Frequently Asked Questions

Everything you need to know about shopping with Red Dot.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

What payment methods do you accept?

Red Dot accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by visiting your account dashboard or contacting live support.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How can I track my package?

Once your order ships, you will receive an email with a link to our tracking portal. You can also track your status directly on our website using your order number and email address.